Terms of Use

1. Acceptance

By using this website or buying a service from us, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the site or the services.

2. Who we are

1000 Islands Marketing is a sole proprietorship owned by Sarah Ovington. We are located in Brockville, Ontario, Canada. You can reach us by phone at +1 343-307-7131 or by email at info@1000islandsmarketing.com.

3. Services

We provide outbound lead follow-up and appointment booking for local service businesses, marketed as CallBeacon, and directory listings and marketing services for the 1000 Islands region. Subscriptions are billed monthly through Stripe at get.1000islandsmarketing.com. Annual plans may be offered.

Specific deliverables, pricing, and start dates are confirmed in writing at the time of purchase, on the checkout page, an invoice, or an email.

4. No guarantee of results

Marketing and lead follow-up outcomes depend on factors outside our control, including your market, your pricing, how quickly you respond to the people we connect you with, and carrier and platform policies. We do not guarantee any number of leads, bookings, sales, or search rankings.

5. Client responsibilities

• Provide accurate business information and keep it up to date.
• Respond to the appointments booked for you.
• Comply with the laws that apply to your own customer communications, including CASL in Canada and the TCPA for clients in the United States.
• Complete any carrier registration steps we request.
• Keep your login credentials secure and tell us if you believe they have been compromised.

6. Payments, billing, and cancellation

• Monthly subscriptions bill in advance on the same day each month through Stripe and continue until cancelled.
• You can cancel at any time before the next billing date to stop future charges.
• There are no refunds for the current billing period once it has started.
• Promotional pricing, such as a founders rate, applies only while the subscription stays active and continuous. If a subscription is cancelled and later restarted, standard pricing applies.
• If a payment fails, we may pause service after giving you notice.
• Prices are in Canadian dollars unless stated otherwise. Taxes are added where applicable.

7. Setup and onboarding

Service begins after the onboarding steps are complete. Timelines given during onboarding are estimates. Some steps, such as carrier registration for text messaging, are controlled by third parties and can take longer than expected.

8. Intellectual property

We own our website content, templates, systems, and methods. You own your business content, brand, and customer data.

While your service is active, you have a licence to use the deliverables we create for you in your business. Copy and creative that we deliver to you remain yours to use after the service ends.

9. Acceptable use

You may not use our services, or the messaging systems we provide, for anything unlawful, misleading, or abusive. This includes sending messages to people who have not consented to receive them.

10. Third-party platforms

Our services rely on platforms we do not control, including Meta, Google, mobile carriers, GoHighLevel, and Stripe. Their outages, policy changes, or actions on an account are outside our control, and we are not responsible for them.

11. Limitation of liability

To the extent permitted by Ontario law, our total liability for any claim arising from this site or our services is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential losses, including lost profits or lost business.

12. Termination

Either party can end the service as described in section 6. We may suspend service for non-payment or for a breach of these terms after giving you notice.

13. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario. Disputes will be heard in the courts of Ontario. Before starting a claim, contact us and we will try to resolve the matter directly.

14. Changes

We post updated terms on this page with a new effective date. Continued use of the site or the services after an update means you accept the updated terms.

15. Contact